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TERMS AND CONDITIONS

This service is provided by Usenyumba.com, Its sister websites and applications to help owners and tenant find each other without using brokers. To use and receive the Service (including access to this website and/or any mobile application, collectively "Site"), you must first accept and comply with the following terms and conditions (the "Terms of Use") and the terms of our Privacy Policy.

The Site is owned, operated and managed by Nyumba Technologies Solutions Private Limited and wherever the Term Nyumba/We/Us/Our and similar expression is used it refers to Nyumba Technologies Solutions Private Limited, its officers, directors, employees and representatives as the case may be.

The Service We Provide:

The Service is designed to provide Residents with a building-specific "Network" to interact with their neighbours and share their knowledge of the neighbourhood. Subject to the provisions below, and to the terms of any agreement we may have with your building's owners or management or association, the following elements of the Service are available to Residents:

  1. Site Access:

Please note that only one phone number/email and password should be created per user. Username is the email_id/contact number provided by the user. We reserve the right to verify this information before enabling an account. The account can be rejected or disenabled if it is found to be a broker account or for any other reason that Usenyumba.com finds suitable and which it is not liable to state or justify.

You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any activities that occur under your password or account, with or without your knowledge. If you knowingly give your login and password information to another person, we may suspend or terminate your account, in addition to any other remedies available to us. You must immediately notify us if you become aware of any unauthorized use of your password or account or any other breach of security. We can not be liable for any loss or damage arising from your failure to comply with this paragraph.

 

  1. Registration Information:

When you submit your data to register, we will require you to provide your house details, name, e-mail address, contact number and a password of your choosing. As mentioned above, your e-mail address/contact number will be used as your username for login purposes.

Any registration information you provide must be true, accurate, current and complete. We would be displaying this information on the website for other users to access.

Please also note that we may, but are not obligated to, use the information you provide to verify that you are actually an owner or a tenant and not a broker.

 

  1. Profile Information:

Your Usenyumba.com profile may not include any of the following content: telephone numbers (except where asked), any photographs containing nudity, profanity, or obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter. Despite this prohibition, it is possible that information provided by other Usenyumba.com users (for instance, in their Profile) may contain inaccurate, inappropriate, offensive or sexually explicit material, products or services in violation of these Terms of Use. Usenyumba.com does not assume any responsibility or liability for this material. We encourage you, however, to help us keep the website clean by contacting us if you notice any misuse of the Service.

 

  1. Neighbourhood Info:

The Site may contain Local Info using 3rd party like Google Maps etc. Usenyumba.com cannot and does not guarantee the accuracy, integrity or quality of any content provided by third party. In addition, your interactions with businesses found on or through the Service, including payment and delivery of goods or services (including any food orders), and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and those businesses. In no event shall Usenyumba.com be liable for any damages arising out of any interaction between you and such parties. The information provided on the Site is provided to you on an "AS IS, WHERE IS" basis.

 

  1. Registration Assistance:

As part of our effort to make your home search broker free and easy, we would be happy to connect you with 3rd party agents who facilitate leave and license registration. Usenyumba.com can charge for this service. Usenyumba.com cannot and does not guarantee the integrity and quality of the service provided by third party. In addition, your interaction with the third party service providers including payment and any such dealings are solely between you and those businesses. In no event shall Usenyumba.com be liable for any damages arising out of any interaction between you and such parties.

 

  1. E-mail & SMS Updates:

As part of the Service, we may need to communicate with you via e-mail or SMS (see our Privacy Policy to learn more about communications). You agree to receive e-mails which are specific to your account and necessary for the normal functioning of the Service, including one or more welcome e-mails which help inform new users about various features of the Service.

We may also send users occasional e-mail bulletins unless such users have opted not to receive these e-mails. These e-mails may also contain neighbourhood information, tips and suggestions or any other offer provided by third party. Usenyumba.com does not take any responsibility of the validity of any of these offers. You can anytime opt out of these emails by sending a mail to hello@Usenyumba.com

 

  1. Information for Prospective Tenants:

Because certain areas of the Site are designed to help prospective tenants discover new rental, you may browse some sections of the Site, even if you have not yet registered. However, you will not be able to contact the owner unless you have logged in as a tenant and paid the required charges.

 

Your Information; Privacy Policy:

 

  1. Privacy Policy:

Our use of your information is subject to the terms of our Privacy Policy. You must agree to the Privacy Policy before you may access the Site.

 

  1. Your Registration Information:

To provide you with access to the site, we will require you to provide the name and contact information described above, and may also request that you update or verify this information from time to time. By using the Site, you agree to provide accurate information, and to cooperate with any Usenyumba.com personnel.

 

  1. Other Information You Provide:

What You May Provide:

  1. As described above, the Site contains information regarding your property if you are a landlord and information about your requirement, if you are a tenant. You would also need to provide your accurate contact information. Since this site does not allow brokers or agents to post or seek on the site, we may need relevant information to verify that.
  2. Grant of Rights to Usenyumba.com: We take the privacy of our users very seriously. However, Usenyumba.com will have a right to use the information to provide personalized advertisements and offers and to include that information in compilations developed by Usenyumba.com.
  • Read Phone State:
  • Option 1 - This allows us to notify you via calls about houses available for rent. If you have put your house up for rent you will get alerts about interested tenants.
  • Options 2- Get alerts and calls when interested owners/tenants which to contact you. Never miss an update.
  1. Read Phone Contacts: Get an alert when any of your phone contacts are renting out their house.
  2. Read SMS: This will be used to verify your phone number and to make owners/tenant contact seamless.
  3. Detect Location: Allows you to look for homes based on your current location.
  • Grant of rights to Our Finance Partners:
    - Notwithstanding anything contained herein and in Nyumba's Privacy Policy, you hereby authorise Nyumba to share with our finance partners, any and all information that you may provide in relation to this application for availing the products and/or service of our finance partners.

- By clicking on "Apply Now/Submit" tab:

You agree and authorise our finance partners to contact you and communicate with you over emails, telephonic calls, or SMS on the mobile number mentioned in the application, or through any other communication mode ("Communication Modes") to verify the details provided by you in this application or to process this application.

You confirm that you would like to know through the above mentioned Communication Modes, offers and promotion schemes relating to various products/services offered by our finance partners/its group companies, from time to time.

You further agree and confirm that laws in relation to the unsolicited communication referred to in the "National Do Not Call Registry" (the "NDNC Registry") as laid down by the Telecom Regulatory Authority of Uganda will not be applicable for such communication/calls/ SMS received from our finance partners, its group companies, employees, representatives and/or agents.

You authorize our finance partners to exchange and share all information and details, as provided by you in this application, with third parties, including but not limited to our finance partners' group companies, service providers, financial institutions, credit bureaus, telecommunication companies, statutory bodies, etc., for customer verification, personalization of products or services, credit rating, data enrichment, marketing or promotion of services or related products of our finance partners or that of its associates and affiliates or for enforcement of your obligations and agree that you shall not hold our finance partners (or any of its group companies or its/their employees/agents/representatives) liable for using/sharing of the information as stated above.

You understand and agree that pursuant to this application form, you will be required to submit documents to the satisfaction of our finance partners and accept the loan terms and conditions as prescribed by our finance partners in relation to products and/or service applied by you.

I, as a subscriber/ User of the services offered through the web portal Usenyumba.com, do herby expressly authorise Usenyumba.com and any of their business associates to call/ SMS my/our registered phone numbers (as provided by me / us to Usenyumba.com). I hereby expressly state that such authorisation shall override the national Do-Not-Disturb Registry ("DND"), even if the phone numbers in question are registered under DND list of national Consumer preference registry ( NCPR/NDNC).

 

I/we also undertake that I/We will not make any complaints to NDNC for any calls received from Usenyumba.com services/ products, and shall indemnify Usenyumba.com and any of its business associates for having engaged in any such practice.

 

I realise, acknowledge and expressly authorize Usenyumba.com to make the initial communication (via Call / SMS / E-mail/WhatsApp) for the purposes of confirmation of my credentials provided by me. I hereby authorize Usenyumba.com and its business associates to continue contacting me via any of the modes of communication listed above, till such time as I expressly opt-out / unsubscribe from the service offered by Usenyumba.com. Till such time, Usenyumba.com and its business associates shall have all rights to continue communicating with me and I shall completely indemnify them against any liability that may arise as a result of such authorisation to communicate. Such indemnification shall extend to court cases and suits and all lawyer / advocate fees, even if the dispute is never subjected to judicial scrutiny.

  • Respect For Third Party Rights: You may not use the Site to transmit or reproduce someone else's intellectual property. For example, you may not use the property postings to post reviews from someone else's blog or travel guide, because that could violate the author's or publisher's copyright rights.

 

 

Prohibited Conduct:

  1. Prohibited Conduct:

You represent and warrant that you shall not do any of the following via the Site or otherwise in connection with the Service:

  1. attempt or help anyone else attempt to gain unauthorized access to the Usenyumba.com Service or its related systems or networks (including without limitation the impersonation of another user or other use of a false identity or address to gain access to the site);
  2. Use the Site to violate the intellectual property rights of any person (including without limitation posting pirated music or computer programs or links to such material on Site or in your Profile);
  • Send spam or otherwise duplicative or unsolicited messages in violation of applicable laws;
  1. send or store infringing, obscene, threatening, libellous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights;
  2. Send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
  3. Interfere with or disrupt the integrity or performance of the Service or the data contained therein;
  • License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or any content contained in or made available through the Service (the "Content") in any way;
  • Modifying or make derivative works based upon the Service or the Content;
  1. Creating Internet "links" to the Site or "frame" or "mirror" any Content on any other server or wireless or Internet-based device; or
  2. Reverse engineer or access the Service in order to (a) build a product competitive with the Service, (b) build a product using ideas, features, functions or graphics similar to those of the Service, or (c) copy any ideas, features, functions or graphics contained in the Service.

 

  1. Rights of Usenyumba.com:

Usenyumba.com shall have the right to immediately suspend or terminate your access to the Service for any actual or suspected violation of these Terms of Use. Usenyumba.com shall also have the right to itself use or release to third parties (including law enforcement and your building's management) personally identifiable information regarding any person or entity who is suspected of having used this Site or any other component of the Service for any fraudulent purposes, for harassment, or for having otherwise violated any law, rule or regulation or the rights of third parties or having engaged in any conduct which Usenyumba.com deems improper. By using the Service, you are agreeing to our use or release of any information you provide in any manner we deem appropriate or necessary if you are suspected of having engaged in any conduct which we deem improper. Usenyumba.com shall also have the right to terminate, disable or reject creation of your account if it finds that you are a broker or acting on behalf of a broker or for any other reason it may find appropriate and is not liable to justify or clarify the reason.

 

  1. How You Can Help:

Please notify Usenyumba.com immediately of any unauthorized use of your password or account, or if you suspect that there has been any other misconduct described above, by e-mailing us at hello@Usenyumba.com.

 

Termination of Access:

Your access to the Service will terminate, if you violate any of the terms of Use or if you are a broker or act on behalf of a broker or for any other reason Usenyumba.com may find appropriate and it is not liable to justify or clarify the reason. If so, you will no longer be eligible to use the Site as described in this Section 1.

General:

 

  1. Usenyumba.com Property:

As between the parties, Usenyumba.com shall own and retain all right, title and interest in and to the Service, the Site, and any technology or content contained in or made available through the Service (other than your own name and contact information), and shall also own any suggestions, ideas, enhancement requests, feedback, recommendations or other information that you may provide relating to the Usenyumba.com Service. The Usenyumba.com name and logo are trademarks of Usenyumba.com, and no right or license is granted to use them. Other trademarks and trade names that may appear on the Site are the property of their respective owners.

 

  1. Content on the Website:

While all effort is made to ensure reliable information is posted on the site, the information contained on the Site may not be accurate and beyond our control. We do not warrant the accuracy or suitability of such information. Changes may be periodically added to the contents herein. By using our services you acknowledge that information on the Site is provided to you on an "AS IS, WHERE IS" basis. Similarly while we endeavour to ensure that all information is posted by owners of the properties, we cannot guarantee the same. We are not a real estate agent; property dealer or broker and the content on the Site should not be interpreted as a recommendation for any specific product or service, use or course of action.

 

  1. Your Data:

You, not Usenyumba.com, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of any information you submit via the Site, and Usenyumba.com shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any such information. Usenyumba.com reserves the right to withhold access to, remove and/or discard your information from the Site or terminate your account without notice for any breach of these Terms of Use or if you are a broker or act on behalf of a broker or any other reason that Usenyumba.com may find appropriate. In the event that your account it terminated, your ability to access or use data through the Service shall immediately cease, and Usenyumba.com shall have no obligation to maintain or forward any data that you have submitted.

 

  1. Third Party Offers:

As part of the Service, Usenyumba.com may provide you with information regarding goods or services offered by various third parties (including without limitation financial institutions, paid advertisers or sponsors of the Usenyumba.com Service, other users and leave and license registration agents). In no event shall Usenyumba.com be liable for any damages arising out of any interaction between you and such parties.

 

  1. Warranties; Disclaimers:

THE SERVICE (INCLUDING WITHOUT LIMITATION THE SITE, AND ANY TOOLS OR DATA INCLUDED THEREIN) IS PROVIDED "AS IS" AND NYUMBA>IN DOES NOT PROVIDE ANY WARRANTY WHATSOEVER WITH RESPECT TO THE PERFORMANCE OF THE USENYUMBA.COM SERVICE, INCLUDING ITS SAFETY, QUALITY, EFFECTIVENESS, COMMERCIAL VIABILITY OR MERCHANTABILITY. YOU ASSUME ALL RESPONSIBILITY AND LIABILITY IN THIS REGARD. In no event shall Usenyumba.com be liable for any damage whatsoever arising out of the use of or inability to use the Usenyumba.com Service, even if Usenyumba.com has been advised of the possibility of such damages. Usenyumba.com does not take any responsibility for any damage happening due to any interaction between its users happening directly or indirectly through Usenyumba.com.

 

  1. Limitation of Liability:

In no event shall Usenyumba.com be liable to any person for any incidental, consequential, special, indirect or punitive damages (including without limitation lost profits) relating to the Service or otherwise relating to these Terms of Use (whether for breach of contract, tort, or negligence) or its termination and irrespective of whether Usenyumba.com has been advised of the possibility of any such loss or damage. The limitations contained in this section shall survive any failure of an exclusive or limited remedy. The maximum remedy available to a user shall in no event exceed the amount of the subscription plan paid by such user (pro rated for completed usage).

 

  1. Indemnification:

You hereby agree to indemnify, defend and hold Usenyumba.com, and our officers, directors, employees and agents (collectively, the "Indemnitee") harmless from and against any and all losses, costs, expenses (including reasonable outside attorneys' fees), claims, suits and liabilities by third parties (collectively, "Claims") that the Indemnitee may suffer or incur, that arise, result from, or relate in any way to;

- your infringement of any intellectual property or other rights of a third party;

- your violation of any laws or regulation of any governmental, regulatory or judicial authority arising from your use of the Service;

- your violation of these Terms of Service, or

- your actual or alleged gross negligence or wilful misconduct in connection with your use of the Service.

 

  1. Governing Law; Jurisdiction:

These Terms of Use shall be governed by Ugandan law, without regard to the choice or conflicts of law provisions of any jurisdiction. Any disputes, actions, claims or causes of action arising out of or in connection with the Service shall be subject to, and you hereby consent to, the exclusive jurisdiction of the state courts located in Kampala, Uganda

 

  1. Waiver and Severability:

No failure or delay on the part of either party in exercising any right or remedy hereunder will operate as a waiver thereof or any other provision. In the event that any provision of these Terms of Use is determined by a court of competent jurisdiction to be unenforceable or invalid, such unenforceability or invalidity will not render these Terms of Use unenforceable or invalid as a whole, and the unenforceable provision shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision.

 

  1. Changes to the Service:

Usenyumba.com reserves the right to redesign or modify the organization, structure, features, pricing, or "look and feel" of the Service and any portion thereof at any time without prior notice or liability hereunder.

 

  1. Modification to Terms:

Usenyumba.com reserves the right to modify the provisions of these Terms of Use at any time by posting an updated version of this document on the Site, provided, however, that no such modification shall have retroactive effect. Except as provided in this paragraph or otherwise provided in the Terms of Use, no modification of or amendment to the Terms of Use, and no waiver of any rights thereunder, will be effective unless in writing signed by the party to be charged.

 

  1. Transfer Prohibited:

Your Usenyumba.com account is personal to you, and you may not assign or transfer your Usenyumba.com account or any of your rights under these Terms of Use to any third party without our prior written consent, which may withhold for any reason or for no reason. Any attempted assignment or transfer in violation of the foregoing shall be deemed a material breach of the Terms of Use.

 

  1. How to Contact Us:

If you have any questions about this Agreement, the practices of Usenyumba.com, or your experience with the Service, you can e-mail us at hello@Usenyumba.com.

 

  1. Refund Policy:

None of the Nyumba subscription plan is refundable or cancellable until or unless specified specifically on the plan itself.

 

  1. Copyright Policy:

Usenyumba.com respects the intellectual property of others, and we ask our users to do the same. If you believe that your own copyrighted work is accessible on the Site in violation of your copyright, you may provide us a written communication under the Digital Millennium Copyright Act, 17 U.S.C. 512(c)(3), that contains substantially the following information:

  • Identify the copyrighted work or intellectual property that you claim has been infringed in sufficient detail so that we can locate the material. For example, "The copyrighted work is my content that appears at http://www.mycopyrightedcontent.com/this."
  • Identify the URL on the Site that contains the material that you claim infringes your copyright. Again, you must provide us with reasonably sufficient information to let us locate the alleged infringing material. For example, "The content at the following URL infringes on my copyright: http://www.Usenyumba.com/infringing."
  • Include your name, mailing address, telephone number and e-mail address.
  • Provide the electronic or physical signature of the owner of the copyright or a person authorized to act on the owner's behalf.
  • Include a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • Include a statement by you, made under the penalty of perjury, that the information contained in your Notice is accurate and that you are the copyright owner or that you are authorized to act on the copyright owner's behalf.
  • Information on Nyumba site is to be used by customers for personal use. Nyumba reserves the right to block customer and forfeit any payment-received, if it suspects the customer or the usage to be of commercial nature.
  • If the paid customer is found to be displaying broker behaviour, then Nyumba reserves the right to ban the customer with no refund. This includes using the owner-details from Nyumba site directly or indirectly for asking the brokerage from our customers or/and using the site for a diverse set of properties which exhibit broker behaviour.
  • You can e-mail us your Notification of Alleged Copyright Infringement at hello@usenyumba.com.

 

  1. Disclaimers:
  2. Usenyumba.com is not responsible for any incorrect or inaccurate Content/listing posted on the Site or in connection with the Usenyumba.com Service, whether caused by Users, customers or by any of the equipment or programming associated with or utilized in the Service, nor for the conduct of any User and/or Member of the Usenyumba.com service whether online or offline.
  3. Usenyumba.com services all packages or memberships on best effort basis. We do not guarantee any return in part or full unless specifically mentioned on the site. Nyumba liability (if any) would be limited to the amount paid by the customer.
  • Usenyumba.com assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User and/or Member communications or any communications by Usenyumba.com to its Members.
  1. Usenyumba.com is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line-systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any web site or combination thereof, including injury or damage to Users and/or Members or to any other person's computer related to or resulting and/or in connection with the Usenyumba.com Service.
  2. Under no circumstances will Usenyumba.com be responsible for any loss or damage resulting from anyone's use of the Site or the Service and/or any Content posted on the Usenyumba.com Site or transmitted to Usenyumba.com customers.
  3. The exchange of property and any other information through or by "Usenyumba.com" is not any sort of offer and/or recommendation from/by Usenyumba.com. Usenyumba.com shall not be responsible for any loss or damage to any individual arising out of, or subsequent to, any relations (including but not limited to property) established pursuant to the use of Usenyumba.com.
  • The Site and the Service are provided "AS-IS" and Usenyumba.com expressly disclaims any warranty of fitness for a particular purpose or non-infringement. Usenyumba.com cannot guarantee and does not promise any specific results from use of the Site and/or the Usenyumba.com Service. Usenyumba.com expressly disclaims any liability or responsibility whatsoever and howsoever arising as a result of any Content/listing posted on the Site / made available to Usenyumba.com by any customers or the users of the Site or any third party. Usenyumba.com does not assume any responsibility or liability for any illegal Content posted on the Site by any customers, users or any third party.
  • All liability, whether civil or criminal arising out of any Content that is Posted on the Site will be of that Customer / user / third party who has Posted such Content and Usenyumba.com reserves its right to claim damages from such Customer/ user / third party that it may suffer as a result of such Content Posted on the Site. Usenyumba.com does not claim ownership of Content you submit or make available for inclusion on the Service.
  1. The terms "genuine verified owner" and "genuine verified tenants/ buyers" on our platform refer to our algorithm based tech process by which we eliminate brokers on our platform. This is on a best-effort basis and has its own limitations. We neither physically meet /verify customers nor do we conduct any background /police verification process of the customers.
  2. Any charges paid to the government for Rental agreement registration are non-refundable under any circumstances.

 

  1. Nyumba Pay Terms & Conditions:
  2. Our Role: Any registered user may choose to make payments including rent and security deposits, as may be applicable through our payment gateway(s) offered/provided by Nyumba. Except for our limited role in processing payments that registered users authorize or initiate, we are not involved in any underlying transaction between you, any other user, or any service providers. We are not a bank and do not offer any banking or related services. We may use the services of one or more third parties to provide the Service and process your transactions (each a "Processor"). Further, we do not guarantee payment on behalf of any registered user, other user or third party service provider. We are neither an agent of the lessor or lessee or any registered user.
  3. Authorization: You authorize us to hold, receive and disburse funds in accordance with your payment instructions, whether provided to us directly or through a Provider's Application, and whether to us in our own capacity or in our capacity as payment processor acting on behalf of Lessors that have appointed us as agent for the limited purpose of receiving payments. Your authorization permits us (a) to debit or credit your Balance, a Bank Account, any credit card, debit card, or other payment cards that we accept ("Cards"), or any other payment method we accept, or (b) to process payment transactions that you authorize by generating an electronic funds transfer. When you instruct us to pay another user, you authorize and order us to commit your payment (less any applicable fees or other amounts we may collect under this Agreement) to such user. We may limit the recipient's ability to use or withdraw the committed funds for a period of time we have agreed with the recipient. Your authorizations will remain in full force and effect while you maintain your payment(s) with us and for any Bank Account.
  • Transaction Limits: We may delay, suspend or reject a transaction for any payment(s) for any reason, including without limitation if we suspect the transaction subjects us to financial or security risk or is unauthorized, fraudulent, suspicious, unlawful, in violation of the terms of this Agreement, subject to dispute or otherwise unusual.
  1. Chargebacks: The amount of a transaction may be charged back or reversed to you (a "Chargeback") if the transaction (a) is disputed by the sender, (b) is reversed for any reason, (c) was not authorized or we have reason to believe that the transaction was not authorized, or (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement. You owe us and will immediately pay us the amount of any Chargeback and any associated fees, fines, or penalties assessed by our Processor, processing financial institutions, or MasterCard, Visa, American Express, Discover, and other payment card networks, associations, or companies ("Networks"). You agree to assist us when requested, at your expense, to investigate any of your transactions processed through the Service. For Chargebacks associated with Cards, we will work with you to contest the Chargeback with the Network or issuing banks should you choose to contest the Chargeback. We will request necessary information from you to contest the Chargeback. Your failure to timely assist us in investigating a transaction, including without limitation providing necessary documentation within 5 business days of our request, may result in an irreversible Chargeback.
  2. Liability: You agree not to hold Nyumba responsible and/or liable for any issue or claim arising out of any dispute whatsoever between you and the Processor and/or you and your bank or financial institution.
  3. Fraud and Restrictions: In case, rent payment amount is more than INR 50 Thousand, submission of Landlord’s PAN is mandatory without which payment will not be processed to landlord’s account. Nyumba may ask for additional documents (like Rental Agreement, Owner/Tenant PAN, Maintenance Bill) in case the transaction looks suspicious. Nyumba will charge 2% of the transfer amount (excluding service charges collected by Nyumba) if it is not a valid rent/token/deposit/maintenance payment. Service charges would be non-refundable in any cases. A valid rent/security deposit payment is one where there exists a rental agreement between the tenant and the landlord with the rent amount equivalent to what is being transferred on Nyumba Pay. A valid maintenance payment is one where there exists a maintenance bill between the payer and the society/RWA.
  • Refunds: In case, Nyumba is not able to transfer the rent amount to the beneficiary account due to technical difficulties, we will refund the payment back to source. You are advised not to transfer the rent directly to the landlord until a refund ID is generated and sent to you through email and SMS.